Julia Schmitz

Background

About Julia Schmitz

Native German with an original focus on languages and literature. I enjoy building and maintaining exceptional professional relationships and providing service that makes customers feel in best hands. Current Position: Customer Incident Manager at Dell Technologies - taking control of high-impact technical cases in order to prevent or quickly resolve escalations; collaborating and coordinating with customers, technicians and other stakeholders to coordinate resources, drive the resolution and streamline communications. Prior Position: Resource Deployment Manager - managing Customers' environments and Dell EMC's databases, arranging for proactive measures to ensure smooth operations on all fronts, and closely cooperating with remote and field-based technical teams. Prior Position: Field Support Specialist Resource Coordinator at Dell EMC - managing the workload of the Field Support Specialists across EMEA, prioritising incoming cases and chasing for the best-suited resources.