Julian Breen

Background

About Julian Breen

As Chief Operating Officer, I have over 20 years in the internet and telecommunications industry, and over 30 years in customer service. My superpower is creating high-performance teams through my transparent, collaborative, dynamic leadership style, helping transform under-performing organisations into customer-centric cultures. My focus for the last 3 years has been integrating and scaling over 10 small businesses that we have acquired, nationalising all my Operations teams (Field Operations, Customer Support, Customer Delivery, Network Engineering, Warehousing & Logistics, Infrastructure Design and Contract/Lease Management), while constructing national high-speed fixed wireless networks into metro and regional Australia, some of which are Government tenders which we have won. I am very proud of my 3 most recent achievements; my teams delivered record revenue closing out FY23, our Customer Retentions team reduced churn by 23% in its first 4 months of inception and won “Service Champion” (Runners Up) in 2023 Customer Service Institute of Australia (CSIA) Service Excellence Awards, and we exceeded our goal of improving our Customer Experience metrics across Google and Product Review each by 15%.