Julie Castro

Background

About Julie Castro

With over 15 years of experience in the customer service and telecom industry, I have expertise in call centre operations, retail environments, partner and product management. I love finding ways to enhance customer experience journeys, personalize marketing tactics, seize value add opportunities, retain client bases and weave in social purpose. I am hard-working, highly adaptable and have a range of versatile skills, allowing my ability to work with, lead a team or self manage. As a leader, my focus on people development, building strong relationships and driving business ownership has allowed me to achieve 100% Pulsecheck engagement and consistent, top performance. I am passionate about challenging the status quo, improving processes and driving exceptional outcomes. This passion had led me to take on and manage a multitude of transformational projects, resulting in highly engaged teams, churn reduction, OPEX reduction and maximizing on product intensity.