Julie Joyce

Background

About Julie Joyce

Apple August 2014 to current: Carpe Facto: October 2020 to current Agreement Administration: January 2017 to October 2020 Resolving Agreement issues- DOP issues, missing AppleCare, AppleCare Refunds, AppleCare Sales, Agreement Transfers, duplicate proof of coverage request and other agreement issues. Correct, replace, assign contracts Research, provide feedback and being a resource for others Open tickets for system issues At Home Senior Advisor technical support: August 2016-January 2017 -Excellent customer service and repairing relationships -Fix software issues and give repair options on iOS devices, Apple Watch, iTunes, and OS devices-Consult advisors on next steps or take ownership of the case till resolution is met -Use different applications and resources to resolve agreement issues with external and internal customers-Track and Report issues/problems that need to be addressed -Provide feedback -Detailed notes of issue and steps to resolution At Home Advisor IOS and Mac technical support: January 2016-August 2016 Apple Store sales specialist and family room specialist: August 2014-January 2016 Home Depot from March 2006-May 2015: Job title: Associate Support Supervisor -Maintain records and compile statistical reports for hires, transfers, performance appraisals, and absenteeism rates-Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits-Perform difficult staffing duties, including dealing with understaffing, termination of employees, and administering disciplinary procedures-Create and Present Presentations -Analyze training needs -Conduct new employee orientation-Identify staff vacancies, recruit, interview, and select applicants-Key holder -opening/closing the store and counting the vault. Job Title: Merchandising Execution Area Supervisor -Create maps of the store, which identify where products are located and any stocking issues that need to be fixed on an excel spread sheet -Reward and discipline associates-Supervise 10-15 associates in 5 different stores-Set shelves to a Plan-o-gram (map). Making sure the correct product is in place and priced correctly-Ensure associates have everything needed to complete projects in a timely manor-Train, coach and develop associates in each department -Maintain store appearance -Drive sales -Walk store with Store Manager and District manager when sets are complete to make sure they are set to company standards and provide input on merchandising decisions.