Julie Pernelle
Customer Experience & Operations Manager Personal Finance (Europe) at Bnp Paribas Personal Finance
Based in Canton of Roissy-en-Brie, France
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Seniority
Other
Department
Other
Location
Canton of Roissy-en-Brie
Industry
Banking
Company size
14K
Contact information
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j•••••••@bnpparibasfortis.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Julie Pernelle
With consolidated expertise in customer experience management, I currently lead the supervision of the customer relationship centers at BNP Paribas Personal Finance. My mission focuses on performance improvement, cost efficiency, and operational risk management, with a particular focus on digital transformation initiatives, contact strategy, and operational efficiency. My career is marked by a proven ability to lead innovative customer relationship strategies, supported by solid experience in real-time flow planning and management. At ING Bank France, I contributed to redefining forecasting models and continuously improving processes, demonstrating my commitment to operational excellence and customer satisfaction.
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