Julien van Beveren
Founding Engineer at Tekst
Based in Ghent, Belgium
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Seniority
C-Team
Department
Engineering
Location
Ghent
Industry
Software Development
Company size
44
Contact information
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j•••••••@tekst.com
Phone
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Background
About Julien van Beveren
There is a lack of automation in customer support, costing your company a lot of money. With the currently available technology, virtually every step of the customer support process can be automated. We at Tekst tackle one of these steps. All your tickets arrive in one place, may it be a mailbox, a CRM or a helpdesk. Using your past tickets' data, we are able to train a custom AI that can solve, predict and dispatch future tickets automatically. My main focus at Tekst is building the visual interface, so we not only provide automatic dispatching but also metrics to track the performance of your model. Want to discuss more about customer service? You can find me at: julien@tekst.com
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