Julio Lazo

Background

About Julio Lazo

Results-driven Customer Success and Professional Services leader with 10+ years of multinational experience managing enterprise relationships, streamlining project delivery, and aligning business goals with innovative solutions, including datacenter, cyber-security and SaaS business models, among others. Skilled in strategic thinking, cross-functional collaboration, and data-driven decision-making to optimize outcomes in fast-paced service delivery and SaaS environments. Expertise includes onboarding, adoption strategies, and fostering long-term customer loyalty through impactful change management. Recognized for achieving measurable results in account growth, retention, and revenue expansion by implementing tailored strategies that exceed expectations. Committed to continuous improvement by enhancing delivery processes, identifying growth opportunities, and mentoring teams to achieve operational excellence. Experienced in developing customer-centric workflows and collaborating with cross-disciplinary teams to achieve strategic goals. Dedicated to delivering exceptional value by building strong stakeholder relationships and championing customer objectives. Known for fostering innovation, operational efficiency, and scalable growth to deliver exceptional customer value. CORE COMPETENCIES • Customer relationship management • Project management • Cross-functional collaboration • Stakeholder engagement • Strategic thinking • Data-driven decision making • Risk management • Team leadership & mentorship • Communication & presentation skills • Account expansion, growth and renewal strategies ACCOMPLISHMENTS – Revitalized a $150M customer engagement by rebuilding a 3-year services deal for a major cloud hyperscaler, aligning KPIs to secure adoption, reduce attrition risk, and achieve a long-term partnership, earning a Sales Champion award. – Boosted Annual Contract Value by 15% YoY by leading a team to drive adoption and operational priorities, earning a Manager Excellence Award. – Achieved a 95% reduction in outages and increased customer satisfaction scores from 2.6 to 4.0 through software collaboration and delivery optimization. – Overcame licensing challenges to renew a software subscription, ensuring accurate budgeting and securing $3M in future revenue. – Cut nationwide outage recovery time to 2 hours, driving a 30% increase in Annual Recurrent Revenue and eliminating attrition risks. Contact me at jlazocue@gmail.com with any Customer Success and Service Delivery opportunities.