Julius Estrella
Technical Support Analyst at Optum
Based in Laguna, Philippines
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Seniority
Staff
Department
Information Technology
Location
Laguna
Industry
Hospitals and Health Care
Company size
104K
Contact information
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j•••••••@optum.com
Phone
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Background
About Julius Estrella
Experienced Service Desk leader with a demonstrated history of working in the outsourcing/offshoring industry. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Strong information technology professional with proficient skills in supporting work at home and VPN users (Cisco AnyConnect, Azure VPN, Fortinet VPN, Entrust).
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