July Innou
Conseillère Expérience Client at Revenu Québec
Based in Montreal, Canada
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Seniority
Staff
Department
Public Administration & Safety
Location
Montreal
Industry
Government Administration
Company size
4.5K
Contact information
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j•••••••@revenuquebec.ca
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Background
About July Innou
Specialized in marketing analysis, customer insight, client and user experience, and marketing research. • Perfectly bilingual. • Google Analytics Certified (November 2013 - May 2015) • Over 10 years of experience in: o UX Best practices/principles o Information Architecture Design o User Experience Research o Marketing Research o Consumer behaviour and competitive analysis o Project management o Web analytics • Reputation for being detailed oriented and for having a passion for the customer and the user. • Strongly contributed to various customer studies such as: o ongoing Loyalty and Satisfaction studies o focus groups, o comparative analysis, o prototype tests and usability tests followed by one on one interviews with customers to gain insights on their experience, o Survey creation and analysis of the results • Strong ability to communicate findings and recommendations. Specializations : marketing research, marketing analysis, web analysis, market research, competitive analysis, consumer behaviour, client experience, advising, client insight, project coordination, project management, online marketing strategy, writing
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