Junaid Hassan

Background

About Junaid Hassan

Junaid Hassan “In Customer Success, every conversation is a chance to build trust, solve problems, and drive impact.” – Junaid HassanHello, I’m Junaid Hassan, a Customer Success Manager, Enterprise Account Manager, and Client Advocate with over 7 years of experience in IT Services, Technology, and Customer Experience. My mission is to drive measurable business outcomes for clients by fostering trusted partnerships, solving complex challenges, and aligning solutions with their strategic goals. I’ve managed portfolios valued at over $100M ARR, working with top tier Clients like Disney, Lucasfilm, Nordstrom, and Kaiser Permanente. Whether leading QBRs, resolving critical incidents, or driving customer adoption plans, I bring energy, empathy, and a relentless focus on client success. WHAT SETS ME APART IN CUSTOMER SUCCESS & ACCOUNT MANAGEMENT: Key Expertise Includes:• Enterprise Account Management (Media, Retail, Healthcare sectors)• Partner Engagement & Vendor Management (HP, Apple, Cisco, Targus, LG)• Customer Retention & Churn Mitigation• Upselling & Cross-Selling Strategy (Net Revenue Retention Growth)• Customer Health Scoring & Risk Analysis• QBR / EBR Facilitation with Executive Stakeholders• Service Delivery Governance & KPI Reporting• Strategic Stakeholder Engagement• CRM Tools: Salesforce, SAP, NetSuite. Managed $100M+ enterprise portfolio, achieving 95%+ renewal rates and generating $2M+ upsell revenue through targeted engagement strategies. Reduced customer onboarding time by 30% by streamlining internal processes, improving cross-team coordination, and accelerating customer training and deployment timelines—resulting in faster time-to-value and improved client satisfaction. Recovered $2M+ in aging inventory post-COVID by implementing targeted client engagement and escalation strategies; recognized with a 5-Star Performance Award. Led governance models, including SLA reporting, roadmap sessions, and customer health checks, ensuring proactive risk management. Awarded 2023 Employee of the Year at Zones LLC for outstanding customer advocacy and collaboration across teams, surpassing annual margin and growth targets. Drove Continuous Service Improvement (CSI) initiatives, proactively addressing customer pain points through targeted success plans, health score monitoring, and cross-functional collaborationLet’s connect if you’re looking for a results-driven Customer Success Manager, or a Client-focused Account Manager Ontario, Canada Permanent Resident