Junaid Syed

Background

About Junaid Syed

Experience working in leadership roles within the parking industry and recognized for in-depth knowledge of parking systems such as access control, payment gateways, parking guidance, traffic management, and development of project scope. My work involves stakeholder management, improve customer experience, developed daily/weekly/monthly work methodologies based on system generated data, delivered positive customer outcomes without compromising revenue, developed budgets forecasts. As part of my role, I also develop reports based on data analysis such as traffic trend, occupancy, bay churn, Income per vehicle, income based on categories such as customers, account holders, electronic payments & cash. I have provided gap analysis on traffic data to implement Wayfinding project which improved the Entry & Exit Lane passages thus assisted in reducing internal and external congestion on the road network. I have also been involved in the construction of a staff designated car park within the Centre. I have been tasked to develop scope for systems upgrade, using historical data of the incumbent property correlating with similar properties, I have developed a comprehensive software & hardware solution. One of the major benefits of this scope is its applicable as a long-term solution. Having worked in large scale operations, I prepare rosters, costings, and budgets, as well as using past data to complete forecasts. As an astute trouble-shooter, I can diagnose root causes of issues, problems, or potential opportunities, and consequently, design and initiate process optimisations. With a growth mindset, I actively identify and research recurring problems, including documenting, and analysing internal data, to identify patterns and recommend strategies to improve overall customer service delivery.