Junichi Aoki

Background

About Junichi Aoki

Executive Summary: Executive Summary- Experience in Technical Support Management, Technical Account Management, and Technical Support Engineer in global software vendors from small size to large size- Customer support experience in virtualization product (Server, Desktop), database product (mainly SQL Server), enterprise application product (Siebel CRM, Oracle BI), SaaS platform (Marketing automation, Email delivery service), and now intelligent automation- Experience in Application Operation SRE of SaaS platform (release upgrade, maintenance), incident management and customer communication (incident notification, RCA report)- Experience of people management, team building in Support organization (max 30 people) by setting the goals with the balance of Global alignment and Japan business- Experience of building the support service framework (policies, procedures, and new paid support services)- Experience of debugging relational database products (SQL Server) with source code, debugger and shared memory dump- Experience of global report line, and direct report to Japan country manager- Experience of cultivating open-minded team, psychological safety, diversity and inclusion.Preference- Full Remote; Primary Remote (Tokyo 23 wards only)- A position that improves service/product quality for all customers, not a role dedicated to specific customers- Work-Life balanceTips -)My profile photo was taken at Nov 2019!