Junsei Takahashi

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About Junsei Takahashi

Thank you for viewing my profile. Nice to meet you. My name is Junsei Takahashi from Qualtrics. I share information about Experience Management (XM), Customer Experience (CX), and Employee Experience (EX) improvement.[Introduction to Qualtrics] Qualtrics offers solutions for Experience Management (XM). We provide a platform that collects and analyzes real-time feedback, emotions, and experience data from people associated with companies (including educational institutions and government entities), enabling the formulation of the most effective actions.[Qualtrics Implementation Examples] Qualtrics has been implemented by over 16,500 companies worldwide, including startups, large corporations, educational institutions, and government entities. It is also utilized by 99 out of the top 100 business schools worldwide. Domestic examples: Shiseido, Fujitsu, LIXIL, Mitsubishi Electric, Sumitomo Mitsui Trust Bank International examples: IBM, Kao (SEA), Adidas, Barclays, Coca-Cola Enterprises [Reasons to Choose Qualtrics] Percentage of Fortune 100 companies using Qualtrics: 85% Number of automatically triggered actions: 100 million+ Return on investment for CustomerXM products: 633% ROI Evaluation in the Experience Management category: 1st place (G2 Spring 2020) Countries and number of users: 100+ countries worldwide, 2 million users Evaluation in the field of Employee Experience: Leader in 2020 (according to Forrester's 2020 survey) Qualtrics' customer implementation examples in Japan: