Junyoung Kwak

Customer Support Specialist at Tesla

Based in Seoul, South Korea

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Seniority

Staff

Department

Customer/Client Service

Location

Seoul

Industry

Motor Vehicle Manufacturing

Company size

82K

Contact information

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Email

1 credit

j•••••••@tesla.com

Phone

5 credits

+82 ••• •••• ••••

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Background

About Junyoung Kwak

An engineer with more than 7 years of experience in the automotive sector. Tesla_2021~ 1.Customer Support Specialist 1)Technical Review & Support (APAC)- Supercharger, Autopilot, FSD, BMS KYUNG CHANG INDUSTRIAL CO, LTD._2017~2021 1.Global Logistics Specialist 2.Global Quality Engineer (CQE, PQE, SQE) 1) Customers (B2B)- Volkswagen (Tianjin, China)- PSA (Valenciennes, France)- Delta Electronics (Jiangsu, China)- Hyundai Motors (Ulsan, Korea)- Hyundai Transys Inc.(Seosan, Korea)- BorgWarner Bellwood, IL USA Frankfort, IL USA Dalian, China Rayong, Thailand 1. Logistics • Monitor VMI and EDI to take on responsibility for the stocks and invoicing of multiple global customers, while coordinating a large volume of transport moves. • Cooperate with CFT to release purchase order according to customer forecast and supplier lead time. • Arrange the shipment to customer for trade materials. • Closely work with buyer, sales, project management, engineering, production, warehouse, and quality department. • Optimize, develop, and negotiate with customer and supplier for continuous cost reduction. • Develop suppliers (Packaging material & 3rd party logistics) and negotiate on multiple variables to award longer-term strategic contracts that result in significant cost reduction. Quality Department (CQE, PQE, SQE) • Experience with corrective and preventive actions, containment, process improvement efforts (8D, 5 why, and Technical Drawing) and Quality tools (SPC, FMEA, PPAP, APQP, and Control Plan). • Set up communication between internal team and customer, understand customer requirements and transmit customer voice at the plant and increase customer satisfaction. • Lead the problem solving and risk assessment with structuring thinking. • Coordinate and implement internal and external process audit. • Analyze warranty returns and make analysis report. • Assist for the planning, budget, and development of the projects. • Coordinate the project progress in a timely and organized way. Remarks • Revenue:$531 million (2019) • Number of employees: 1,246 (2020) Knowledge in global auto OEM needs and extremely dedicated to increasing the competitiveness of customers by creating opportunities to help them maximize efficiency, reliability, quality, and profitability. Maintaining close relationships with suppliers to meet customer satisfaction. Strong background in logistics, quality, production, project management, and customer relations.

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