Jurald Thomas

Background

About Jurald Thomas

I’m an Escalation Manager and Salesforce Operations Specialist with over nine years of experience helping enterprise teams streamline processes, reduce risk, and improve customer outcomes through systems thinking, cross-functional collaboration, and clear communication. At Accenture, I led initiatives that cut resolution time by 30 percent, reduced system errors by 35 percent, and increased SLA compliance to 95 percent. I also played a key role in improving user adoption by creating targeted training, knowledge articles, and documentation that made complex processes easier to follow. In parallel, I’ve built a growing creative practice in visual design and UX. I’ve designed logos, flyers, and branded content for local businesses, blending storytelling, functionality, and visual clarity. That work deepened my passion for user experience and taught me how to craft digital assets that are not only beautiful but purposeful. I thrive in fast-paced, regulated environments and enjoy translating technical challenges into practical, people-focused solutions. Whether that’s through a dashboard, a system workflow, or a clean design, I care about the full user experience. Currently preparing for my Salesforce Administrator certification, I’m also exploring opportunities that allow me to blend operations with creativity. I enjoy using both logic and design to improve how teams communicate, collaborate, and connect with the people they serve. If you’re looking for someone who can lead escalations, optimize systems, and bring thoughtful design into business workflows, I’d love to connect.