Justin A.
Business Analyst Specialist IT Crm at Eppendorf
Based in San Diego, United States
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Seniority
Other
Department
Other
Location
San Diego
Industry
Biotechnology Research
Company size
3.1K
Contact information
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j•••••••@eppendorf.com
Phone
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Background
About Justin A.
As a Business Analyst at Eppendorf, I concentrate on maximizing the potential of Microsoft Dynamics CRM to boost service efficiency and user satisfaction. Drawing from my background as a Field Technician and Product Specialist, I leverage my firsthand understanding of end user needs to develop technical solutions tailored to the intricate requirements of the biotechnology sector.In my pervious role as a Technical Product Specialist, I excelled in bridging the gap between our headquarters and North American operations, serving as a technical expert. My approach to customer success involved comprehensive training, managing technical escalations, and spearheading after-action reviews to drive continuous improvement across service and support functions.
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