Justin Chan
Service Improvement Specialist at Monash University
Based in Melbourne, Australia
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Seniority
Manager
Department
Operations
Location
Melbourne
Industry
Higher Education
Company size
22K
Contact information
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j•••••••@monash.edu
Phone
5 credits+61 ••• •••• ••••
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Background
About Justin Chan
A passionate design-thinking professional with a passion for creating efficient service design and innovative digital solutions that are human-centred. I thrive on leveraging design thinking and customer experience to drive innovation in service design and product development.With a diverse background in accounting and finance, account management, product management, service design, and business development, I have consistently delivered exceptional results across furniture manufacturing, collectables, real estate, and higher education industries.My expertise lies in optimising service delivery and driving process improvements. Combined with my deep understanding of product development, I leverage design thinking principles to uncover opportunities and develop innovative strategies. By aligning customer experience with business goals, I have successfully implemented solutions that enhance efficiency and customer satisfaction.With a strong focus on innovation and a commitment to creating accessible and customer-centric solutions, I drive positive change and deliver exceptional service experiences.
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