Justin Chappell
Customer Advisory Board Member at Atlanta Customer Success Network
Based in Atlanta, United States
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Seniority
Staff
Department
General Business & Management
Location
Atlanta
Industry
Technology, Information and Internet
Company size
10
Contact information
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j•••••••@atlcs.community
Phone
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Background
About Justin Chappell
Train, coach, and support team members to exceed company KPI’s • Certified Customer Success Professional • Scale contact centers from cost-centers to profit-centers • “Wow” level interactions and improved Net Promoter Score• Experience in Lean Six Sigma, Salesforce.com, Gainsight, Medallia• Motivate and effectively manage staff performance through QA process • Resolving complex customer problems • Multi-Level Contact Centers (Phone, email, Web, Social, Chat)• Customer Self Service options (e.g. Knowledge Base, Communities, Client Portals)• Managing multiple contact centers across geographical locations • Effectively communicating at all levels of an organization
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