Justin Dauterman

Background

About Justin Dauterman

Over the past two decades, I’ve worked at the intersection of healthcare delivery, equity, and person-centered innovation—leading with the conviction that systems perform best when people feel seen, heard, and valued. From my early roles in nursing leadership to serving as Director of Education and Training and Interim Director of Lobby Operations at Zuckerberg San Francisco General Hospital, I’ve built a career around transforming care experiences through empathy, data-informed strategy, and cross-functional collaboration. My work has included revitalizing hospital-wide education and compliance programs, implementing innovative process improvement strategy, launching patient experience initiatives in high-impact areas like the Emergency Department, and advancing organizational health literacy. At every level, I’ve focused on improving outcomes, driving cultural change, and aligning people and processes to deliver meaningful impact. Now, as Chief Experience Officer at ZSFG, I’m honored to carry this mission forward—championing a system-wide approach to experience that prioritizes equity, compassion, and operational excellence. I remain committed to designing environments where every interaction reflects our deepest values: respect, dignity, and humanity in care.