Justin Edge

Background

About Justin Edge

With over 12 years of experience in Technology Support in both Retail and the Education field, I have developed a strong expertise in managing and administering multiple systems, such as Zendesk, Asset Panda, Zapier, Verizon, and Apple GSX. I also hold several certifications, including Apple Certified Mac Technician, Apple Certified iOS Technician, Certified Zendesk Admin and Certified JAMF Admin, which demonstrate my proficiency in multiple systems and repairing Apple devices and software. In my current role, I am responsible for leading and executing various projects, such as mass device collection and distribution, new hire fairs and onboarding, technology lab updates, and assistive technology app scoping. I also provide high-level training and support to new and existing agents, staff, students, and parents, and work closely with HR and the Technology Support Supervisor to ensure smooth and efficient operations. I am passionate about delivering excellent customer service, enhancing user experience, and optimizing workflows through automation and integration.