Justin Holman

Background

About Justin Holman

Results-driven Senior Customer Success Manager with a proven track record of driving exceptional outcomes. Managing a portfolio of 80+ high-value accounts, I consistently deliver an impressive revenue retention rate of 110% YoY, while maintaining a customer satisfaction rate of 96%. By conducting insightful business reviews, I optimize product utilization, enhance ROI, and foster enduring partnerships. At Microsoft, I served as a Customer Success & Onboarding Manager, where I orchestrated strategic account plans, yielding a 13% average increase in retained account revenue through cross and upselling. Leading the regional CS team, I ensured complete-solution retention targets were met, driving annual gross growth of 100%. During my tenure at Thomas Jefferson University Health, I spearheaded community initiatives, coordinating 50+ volunteer projects and elevating community partnerships by 22%. Notably, I orchestrated successful COVID vaccine clinics, distributing vaccines and facilitating regional healthcare collaboration. With a solid foundation in leadership and project management, including a Master of Business Administration from DeSales University, I am primed to amplify revenue, engagement, and operational excellence.