Justin Holman

Background

About Justin Holman

I’m a results-driven Customer Success Executive with a strong record of delivering measurable outcomes across SaaS, enterprise, and nonprofit sectors. I currently manage a portfolio of high-value accounts with a 110% YoY revenue retention rate and a 96% customer satisfaction score. Through strategic business reviews, I help customers maximize product value, drive ROI, and build long-term partnerships.At PeopleGrove, an EdTech startup, I served as a Senior Customer Success Manager where I collaborated directly with C-suite leaders to drive strategic initiatives and customer growth. I bring a commercial mindset and a high level of ownership to every engagement—translating complex problems into clear, actionable solutions. My ability to influence cross-functional teams, even with limited direction, has helped operationalize priorities and generate real business impact. I’m known for being detail-oriented, intellectually curious, and always ready to roll up my sleeves when needed.Previously at Microsoft, I led customer success and onboarding efforts, creating strategic account plans that increased retained account revenue by an average of 13% through cross-sell and upsell motions. I also led a regional CS team that consistently hit full-solution retention targets and drove 100% gross annual growth.At Thomas Jefferson University Health, I served as Executive Director of Operations: Partnerships and Engagement, leading 50+ cross-functional projects that expanded community partnerships by 22%. I oversaw high-impact initiatives, including the planning and execution of regional COVID-19 vaccine clinics, which delivered vaccines and strengthened multi-stakeholder collaboration across healthcare and government agencies.I hold an MBA from DeSales University and bring a strong foundation in strategic planning, stakeholder management, and customer-led growth. I’m passionate about helping organizations scale, retain revenue, and deliver exceptional customer experiences.