Justin Holmes

Background

About Justin Holmes

I am a hospitality leader with over a decade of experience managing multi-unit restaurant operations across New York City. In my current role as Senior General Manager of Restaurants at Bloomingdale’s, I lead teams to deliver elevated guest experiences while maintaining the highest standards of operational excellence. I’ve built a career on the belief that when you put people first—both guests and team members—everything else follows: loyalty, consistency, and sustainable growth. Key Strengths Leadership & Culture Building – I develop people-first teams rooted in accountability, care, and continuous learning. Guest Experience Strategy – I specialize in refining service models that create memorable, consistent, and high-touch experiences. Operational Excellence – I streamline systems, drive cost-efficiency, and ensure high performance across multiple locations. Innovation & Agility – I embrace change, explore new technologies, and bring a creative, solutions-oriented mindset to evolving business needs. Strategic Planning – I partner across functions to launch initiatives that align teams and drive measurable results. People-First Hospitality I lead with empathy. Whether navigating change, developing talent, or elevating service standards, I believe in building trust and empowering people to take ownership. I’ve managed teams of 100+ and opened multiple concepts, and through it all, I prioritize clarity, collaboration, and a culture that brings out the best in people. Forward-Thinking Operations Hospitality is evolving fast—and I thrive in that space between tradition and innovation. I’ve introduced digital guest feedback tools, supported omnichannel ordering, and created service playbooks that scale without losing their soul. I’m at my best when helping teams rethink what’s possible while staying true to their core values. Looking Ahead As I continue to grow, I’m passionate about stepping into broader leadership roles that allow me to scale impact—through team development, operational excellence, and service innovation. I’m energized by opportunities to elevate the guest journey, lead with empathy, and contribute to high-performing, human-centered organizations. Whether through strategic expansion, cross-functional collaboration, or building new service models—I’m here to create hospitality experiences that matter.