Justin Jackson

Background

About Justin Jackson

JUSTIN JACKSON 915 8TH St.#205 MIAMI BEACH, FL 33139 jusjax@gmail.com 305.796.1373 LinkedIn: WHO AM I: A collaborative team player focused on exceeding client expectations through continuous learning and taking ownership of a problem. I have worked with internal infrastructure teams on SaaS server performance investigations, while solving system down high priority RMM tickets. Served as an escalation point for our overseas teams. Windows, mac OS, & Linux experience. I also love the beach, particularly swimming & beach volleyball, and have truly enjoyed the last ten years living here since moving from Washington, D.C. Currently working on getting my AWS Cloud Fundamentals Certification. EXPERIENCE & CERTIFICATIONS TECHNICAL SUPPORT ENGINEER | KASEYA JULY 2022 – APRIL 2024 Using Jira, Zendesk, Salesforce, Zabbix, Postman, SQL, and more to remotely support our on-prem and SaaS RMM’s and integrations. Assisting MSP customers with application issues around patching, deployment, networking, integrations, and more. Awarded equity and a bonus in February 2024, as a reward for being a top performer. CERTIFICATIONS (More to come): • CompTIA A+ • Kaseya VSA 9 & 10 Certified Administrator • Coursera – Technical Support Fundamentals • RITSM Foundations Certificate SALES ASSOCIATE | ACE HARDWARE MARCH 2022 – JULY 2022 Drove revenue growth through exceptional customer service and strategic sales techniques as a Sales Associate. TELEPHONE PRODUCT SUPPORT | INKTEL SEPTEMBER 2021 – MARCH 2022 Resolved pre and post-purchase issues concerning Goodyear tire installations. SKILLS • SQL & PYTHON KNOWLEDGE • NETWORKING KNOWLEDGE • MEETING SLA’S AND KPI’S • API KNOWLEDGE • ORGANIZED • PRODUCT TESTING • CRITICAL THINKER • SELF-STARTER • DOCUMENTATION