Justin Khalek

Background

About Justin Khalek

Customer Experience Transformation Manager who thrives on helping people and teams succeed. With over 11 years of experience in business growth, customer service, and team leadership, I’m driven by a passion for building meaningful connections, improving processes, and creating better experiences—for customers and the teams that support them. I believe great performance comes from empowered people, clear goals, and a shared commitment to doing what’s right for the customer. At Inerva, we support Aged Care, Home Care, and Retirement Village providers with purpose-built software covering rostering, payroll, finance, and supplier management. We’re also home to Resident Select—a quoting and onboarding solution with tools like affordability calculators, revenue quoting, and digital agreements. We help aged care leaders and their operations teams-Stay compliant with care minute alerts and generate instant QFR reporting info -Optimise staffing with integrated rostering and mobile tools -Boost admissions with digital onboarding workflows -Improve financial control with unified billing and cash flow tools -Enhance the customer experience from first enquiry to resident onboarding