Justin Pelzer

Background

About Justin Pelzer

Service Desk Lead: Sec+,ITIL Foundations Lvl 4, HDI Support Center Manager, TS/SCI, BS of Cyber security Management and Policy from UMUC IT Professional and Army Veteran with a TS/SCI Security Clearance and 10+ years of proven experience maintaining hardware, software, networks, and cyber security protocols for fast-paced, deadline driven organizations with multiple competing priorities. Supervised and trained teams of up to 20 diverse personnel in providing customer service in a positive and professional manner during high stress situations. Demonstrated success in tracking issues to resolution, troubleshooting network systems and issues, and ensuring information security through enforcing personnel and system compliance with Information Technology regulations while conducting domestic and global operations in Afghanistan, Germany, Romania, Poland, and North America that were vital to national security. Career supported by me obtaining my Bachelor’s in Cyber Security Management & Policy and a Certification in Security+. ITILv4 Foundations, HDI Support Center Manager.