Juston Jones

Background

About Juston Jones

I am a talented software implementation and consulting professional with a strong passion in technical support, software implementation, and project management. I am highly skilled in completing Sage 100 version updates, upgrades, and 3rd-party integrations. I am also adept at providing outstanding post-implementation service and support while producing detailed documentation of current challenges, future requirements, and benefits appropriately for clients and prospective clients. I am equally capable of evaluating the diverse business requirements and software needs of clients in many areas and devising time-and-cost-effective solutions.• Organized meetings to evaluate project outcomes, identifying areas for improvement and employing changes.• Served as a trusted advisor to clients, understanding their business needs and developing strong relationships.• Trained customers on ERP and CRM software while guiding company-wide system support, implementation, configuration, optimization, and maintenance, preparing all business cases for projects and meeting goals.• Interacted with customers to walk them through Sage Upgrades and Sage Server moves from a tech standpoint.• Managed multiple cases while maintaining new customer installs, server moves, and down-customer situations.Leadership Highlights:I am currently pursuing a Google IT Professional Certification. I am a Sage 100 Technical Consultant and have attained Supply Chain Logistics and Supply Chain Operations certifications from Rutgers University.Technical Skills:I am proficient in utilizing Microsoft Office suite, Google Workspace, HubSpot, Creatio Service, Sage 100, Zendesk Sell, Bash, Shell, Windows, Linux, VMWare, SQL Server, and Hypervisor.I am looking forward to connecting with other ambitious professionals!