Jyoti Dhaware

Background

About Jyoti Dhaware

Technical Support Analyst at Workday with over 11 years of experience in Global Customer and Technical Support across multiple industries for Product Application. Currently focused on providing expert assistance for the recruiting module, enabling seamless navigation and timely issue resolution for clients. Contributed to operational efficiency by creating detailed Jira tickets to address bugs in collaboration with development teams and authoring knowledge base articles to foster self-sufficiency among users. Previously served as a Technical Support Engineer at Coupa Software, specializing in integration and middleware troubleshooting. Acted as a Subject Matter Expert for the Supplier Support team, enhancing chat processes and client satisfaction. Adept at investigating issues using Linux and database logs, reinforcing troubleshooting capabilities. Committed to delivering efficient solutions and empowering teams through knowledge sharing and process improvements.