Jyoti Gavada

Background

About Jyoti Gavada

Worked for quality management (QA) for the provider’s side. Identifying if providers are eligible and meet all the criteria have to get enrol in Anthem Blue Cross. Ensure to give 100% quality defined for the process. Responsible to handle all priority files which needs to be complete within Turn Over Time Sole responsible to handle clients call for the escalation project. 100% audit for the operation team internally. Process support for the associates in terms of clarifications and also daily basis team huddle for the team. Selected from clients to handle quality improvement calls with clients to improve quality of process. Responsibility to give process improvement idea on monthly basis. Responsible to publish quality reports to the leadership. I was responsible give training when new team join the process. Responsible to publish error analysis report in Power Point Presentation (PPT) to the management for the associate on weekly basis with the error category. Audit assignment to the team on daily basis. Publishing Minutes of Meeting to the management on daily basis. I was selected to give process guidelines to the clients which offshore team follows. Recognized as a best and dedicated performer in the process across locations for my consistent performance.