Jyoti Sharma

Background

About Jyoti Sharma

Dear Recruiter, With a strong background in IT Technical support and Service Helpdesk combined with 6+ years of industrial experience, I confidently express my interest in the posting on your website for Service Desk/IT Technical Support. I have been involved in offering both service to in-house staff and external clients. Duties can be include managing MS Windows, MS Office, install new and updated hardware, configuring network access account, providing training to end users, providing support on remote and onsite troubleshooting. I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically. I have experience in complete ITIL framework and also have hands on multiple ITSM tools: BMC Remedy Service Now Seibel SAP Solution Manager With over four years of experience of logging and escalating IT issues, I can bring to your company value added expertise in the key field of working through first line support issues. I always take full responsibility for the quality of the information I record, and have a successful track record of troubleshooting problems, logging service desk incidents and escalating service desk requests. In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I can comfortably work as part of a team, multi-tasking, prioritizing and coordinating several activities at once. My key strength is being able to take control of a situation and resolve it with the minimal amount of disruption to normal business operations. I am committed to continuously developing myself and increasing my knowledge.