Verified recordBanking

Jyoti Tyagi

Assistant Vice President at Axis Bank

Based in Mumbai, India

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Seniority

Department

Finance & Accounting

Location

Mumbai

Industry

Banking

Company size

108K

Contact information

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j•••••••@axisbank.com

Phone

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+91 ••• •••• ••••

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Background

About Jyoti Tyagi

Banking Operations & Transformation Leader with 16+ years of experience in Process Excellence, Operational Strategy, and Customer Experience Transformation across large-scale banking operations.Currently serving as Assistant Vice President at Axis Bank, driving process transformation across COBC, CIB, and CCPH operations with focus on automation, NFTR reduction, operational efficiency, and data-led decision making.Proven track record of delivering large-scale operational improvements including automation initiatives saving significant FTE costs, implementation of CRM-based service request platforms, and enterprise dashboards for performance tracking.Certified Lean Six Sigma Black Belt and Scrum Master with strong expertise in process optimization, transformation programs, operational governance, and stakeholder management.Passionate about building scalable operating models, driving efficiency, and enabling superior customer experience in banking operations.

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