Jyotsna Virmani

Background

About Jyotsna Virmani

With over a decade of experience in IT Service Management, I lead globally distributed teams at the intersection of technology, operations, and communication. As a Global Manager for Service Operations, I specialize in driving resilient ITSM practices across Incident, Problem, and Change Management, with a focus on continuous improvement and automation.A strong believer in the power of collaboration, I bridge the gap between engineering and operations—aligning stakeholders, streamlining service onboarding, and championing product stability. From shaping DevOps-aligned support models to orchestrating communication during high-impact incidents, I bring both structure and empathy to complex operational environments.Rooted in a technical background as a former Windows Systems Administrator, I stay hands-on through active engagement in technical RCAs, post-mortems, and architecture discussions. Whether it's leading the enablement of a new product lifecycle, designing escalation strategies, or mentoring future leaders—I thrive in solving problems that matter.Let’s connect if you’re passionate about reliable technology, high-performing teams, or building stronger operations through smarter communication.