Kabelo Mathe

Background

About Kabelo Mathe

Client Liaison Officer with over 10 years of experience in healthcare administration, client services, and retail leadership. I specialise in resolving complex medical aid queries, strengthening broker and stakeholder relationships, and improving operational efficiency. At 3Sixty Health, I manage client and broker franchise queries across claims, benefit limits, chronic medication, and new business. By focusing on first-time resolution and proactive communication, I’ve reduced query backlogs and built stronger trust with fund managers, payroll teams, and brokers. I also deliver presentations — both virtual and face to face — averaging 50 per year to explain benefits, policies, and service updates. At Discovery Health, my efforts were recognised with a promotion after just four months in the call centre, advancing to an onsite Client Liaison Officer role where I managed broker relationships directly and played a key role in improving stakeholder satisfaction. My contributions were later recognised internally and by senior stakeholders. Executives, the SABMAS Board of Trustees, and the Principal Officer recommended me directly to their new administrator, 3Sixty Health, to continue as their chosen Client Liaison Officer. This trust, carried across organisations, reflects my ability to build lasting relationships, inspire confidence, and deliver consistent value at every level. My early career shaped my client-focused leadership style. At Woolworths, I began as a W Collection Specialist, where I educated customers on fabrics and styling, drove sales, and supported visual merchandising. My performance led to a promotion as the first Team Leader for Country Road in South Africa, where I led and developed sales teams to exceed targets and ensured excellent customer experiences. Later, as a Field Sales Executive for an optometrist, I generated new business, managed claims, and streamlined patient scheduling, strengthening my skills in client service and relationship management. Currently, I am pursuing a Diploma in Business Management at Boston City Campus to broaden my leadership and management capabilities. I have also completed the RE5 short course, expanding my knowledge of financial services compliance. I am passionate about service excellence, problem-solving, and building solutions that create value for both clients and organisations. Always open to connecting with professionals in healthcare, financial services, and client engagement who share a drive for continuous improvement and collaboration.