Kacie McCarthy
Contact Center Supervisor at The Home Depot
Based in Phoenix, United States
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Seniority
Manager
Department
Operations
Location
Phoenix
Industry
Retail
Company size
130K
Contact information
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k•••••••@homedepot.com
Phone
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Background
About Kacie McCarthy
As a Resolutions Supervisor at The Home Depot with over 10 years of experience, I focus on leading teams, managing workflows, and addressing customer escalations to ensure timely resolutions. My role emphasizes developing talent, fostering adherence to company values, and maintaining operational excellence. By conducting weekly coaching sessions and team meetings, I help align performance goals while driving associate engagement and development. My commitment to leadership development and contact center management supports creating positive customer experiences and achieving departmental objectives.
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