Kady Brethauer

Background

About Kady Brethauer

The sales and marketing teams within SaaS-based enterprise software companies spend critical time developing the target market, establishing an ideal customer profile, working through the complex sales cycle, managing contract negotiation along with annual and multi-year deals.And then they celebrate because they won the deal. They beat the competition!But then what happens? Everything falls through the cracks.Who is onboarding the new customer? Who is managing the implementation and training? Who is assuring rapid adoption of the technology? Who is all but ensuring there will be renewals and upsell opportunities?Me. That’s who.With 17 years of experience, I'm a results-oriented Customer Success Executive with the expertise to rapidly onboard, train, and ensure across-the-board adoption of the technology you just spent so much time selling. I work hand in hand with functional leads to ensure the customers voice is infused in how we scale. All while bringing churn down to single digits – and sometimes that digit is a zero!I build, lead, and motivate large cross-functional teams to become the heart of the renewal cycle. I'm obsessed with optimizing the customer journey and developing customer success playbooks that drive lifetime value.My sweet spot is helping organizations scale by building best-in-class customer success teams that develop strategies founded in customer-based business objectives, showcase our ability to provide greater results through data, and skillfully upsell and cross sell.Customers deserve better. You deserve better. I bring the better.