Kai Mills
Application Support Analyst at Australian Government Department Of Health, Disability And Ageing
Based in Canberra, Australia
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Seniority
Staff
Department
Information Technology
Location
Canberra
Industry
Government Administration
Company size
1001 to 5000
Contact information
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k•••••••@health.gov.au
Phone
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Background
About Kai Mills
My role as an ITSM Officer centres around elevating IT service delivery through the expert application of ITIL frameworks. Our team's dedication to continuous improvement and strategic planning has solidified robust IT service management procedures, including incident, change, and knowledge management. Pivoting from a leadership role within the Service Desk, I've honed skills in ServiceNow and Office 365 administration, ensuring high-quality IT support and fostering strong stakeholder relationships.Embracing innovation and diversity, I am committed to developing processes that deliver consistent and reliable IT services. The collaboration with cross-functional teams and customers is crucial in tailoring IT solutions that align with business requirements and exceed expectations. With a customer-oriented mindset, my expertise in service delivery has been instrumental in driving the team towards operational excellence, leveraging our collective skills for the benefit of our stakeholders and the broader organisation.
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