Kaline Salgado

Background

About Kaline Salgado

I'm a results-oriented professional with a strong payment and application support background. Currently, I'm working as a Payment B2C Specialist at BeatStars, where I'm responsible for overseeing payment requests, identifying fraud patterns, conducting risk assessments, ensuring compliance, and continuously improving processes. I work closely with streaming platforms, distribution, and publishing partners to report fraudulent activity and collaborate with the Product team to develop effective fraud prevention solutions. Additionally, I provide valuable insights to the Executive and Engineering teams regarding issues and necessary improvements. Prior to my current role, I worked as an Application Support Specialist in the same company, where I provided prompt support to producers and artists. I investigated reported issues, explored workarounds, ensured compliance with the Terms of Service, and collaborated with the Engineering team to address and resolve technical problems. I also played a crucial role in weekend coverage and onboarding new team members. Previously, at Dell Technologies, I worked as IT Application Management Specialist, providing global support to services, sales environments, applications, and business teams. I managed critical IT incidents, documented knowledge articles, collaborated with development teams under the DevOps structure, and contributed to incident reduction through automation and customer education. I also handled troubleshooting, performed data analysis, and worked closely with various systems such as Oracle DB, SQLDB, Splunk, Zabbix, and ServiceNow. I have developed various soft skills throughout my career, contributing to my success. I am highly organized, self-manageable, and excel at working both independently and collaboratively within a team. My strong process analysis and improvement skills have allowed me to identify opportunities for efficiency enhancements. I'm proactive and take the initiative to drive positive change, and my effective communication and presentation skills enable me to convey complex information with clarity. Furthermore, I have exceptional problem-solving abilities, outstanding time management skills and a strong customer-centric approach.