Kameron Durham

Background

About Kameron Durham

Experienced high performing guest service management executive with over 30 years of senior level leadership with five high profile national sport organizations. Expertise in building/optimizing best in class guest service programs and processes that maximize business results in fiscal management, internal and external service delivery, as well as promotes facility wide pride and teamwork among direct employed and contracted service partner event staff. Extensive operational and facilities background/experience that includes the being a part of the management team that opened and operates three brand new public assembly facilities (Safeco Field in Seattle, Petco Park in San Diego and SoFI Stadium in Inglewood), NFL Super Bowls, Major League Baseball World Series, World Baseball Classic and two (2) All-Star Games, as well as other large events (such as College Bowl games, major concerts, WWE WrestleMania, Monster Jam and Supercross, etc.). Respected builder and leader of guest-focused teams that has successfully developed, implemented and maintained facility wide service oriented training and recognition programs that focus on empowerment and quick resolution of service opportunities. Positive change agent that practices a thorough and collaborative approach in service initiative planning. Skilled strategist who transforms strategic plans into workable solutions and consistently benchmarks performance to carefully address service trends and opportunities. Innovative thinker that consistently strives to be knowledgeable of industry best practices, as well as cutting edge technology and service resources. Regularly utilizes internal technology and expertise to enhance entertainment experience for all guests, as well as streamline service processes and empower event staff members.