Kamila Chudzik

Background

About Kamila Chudzik

Results-driven and people oriented professional with strong Customer focus. Service Designer and Transformation Leader with over 15 years of practice in managing people and teams dispersed in international locations. Experience in creating strategies and building business models. Designing services and processes based on the future and present needs of the client using methods such as Futures Thinking, Design Thinking, Systemic Thinking, Lean Management, Agile. Project management both at the operational and strategic level. Key areas of experiences includes-Management and delivery of complex transformation engagements on both strategic & operational level -Target Operating Model design and delivery -Customer Diagnostics and New Value Proposition/Service Designs -Lean Six Sigma improvement projects in financial industry -Business optimisation through systemic changes -Leading and motivating professionals to succeed across multiple locations -Enhancing company Risk Management Capability -Strategy design & its operationalisation -Practical knowledge of Project Management methodologies and tools (incl. Prince 2, Agile methodologies)-Trained in the McKinsey Lean for Banking methodology, Service Design by SWPS -Service Operating Model Design Skills - Certificate in Business Model Design (Loughborough University), RBS framework, Strategyzer - Strategy design - IDEO Executive MBA at Manchester Metropolitan University. Professional qualifications include Managing Customer Value and Business Excellence, Organisational Renewal and Change, Managing Human Performance. Certified Lean Six Sigma Black Belt. Accredited with level 2 of Lean Competency System, from the Lean Enterprise Research Centre (LERC) at Cardiff Business School, Cardiff University. Certified Agile Scrum Master and Prince2 practitioner.