Kanchan Jain

Background

About Kanchan Jain

Kanchan is a Fraud Investigator specializing in detecting, analyzing and preventing frauds and assisting across fraud systems and processes within Customer Protection as well as wider bank products. She has developed her technical foundation on detecting trends and analytics to minimise exposure to fraud/scams by active monitoring of the bank's fraud tools, identifying trends and opportunities to improve detection and support of our operational team across the UK. Kanchan has completed her MSc in Management from Queen's University in Belfast developing her technical skillset in finance management, marketing, operations management, accounting, business strategy development, people and culture management, global business innovation, research methods for SSPS.With prior experience as a Customer Service Executive at Cynergy Bank, whe has developed her interpersonal skillset in conflict resolution, escalations management, assisting customers with banking services, banking applications and guiding customers on investments and bonds. Her career achievements are: Received a 9% salary increment within 6 months of joining her role as a Fraud Investigator for surpassing exceptions and excellent team work and time organisation skills. Upskilled her knowledge on Risky Banking Exit, one-on-one coaching session with Senior Fraud Investigators to learn how to review and resolve complex cases and courses on anti-money laundering, crypto transactions and industry trends for continuous professional development. Received recognition from the Director of Finance on a project in my master’s project for exceptional attention to detail and managing marketing promotion on Twitter. Received an opportunity to host a university engagement game on Twitter as a university initiative to increase student engagement and receive feedback. Appointed as a Student Mentor to new prospective students for providing support, guidance and answering questions and queries to improve overall student experience. Received appreciation from manager for great customer reviews on Cynergy mobile application for exceptional customer service and customer engagement.