Kanin Lee

Background

About Kanin Lee

Every Problem has a solution, you just have to be creative enough to find it.” Industry certified IT Professional with 5 years of Technical Support service and management experience. Highly motivated and productive in a team environment and working independent. If you are looking for a hardworking, dedicated professional, look no further! TECHNICAL SKILLS • Diagnose, Repair/Replace failing or bad components in desktop, laptop or portable devices • Install, maintain, troubleshoot, and uninstall software, as well as peripherals • Experience upgrading components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals • Implementing mobile solutions including laptops, tablets and mobile communication • Wireless Network Support and install, configure and troubleshoot wireless access points • Virus and malware mitigation and cleaning infested computers • Active Directory Infrastructure; including GPO’s, User Account Maintenance and Permissions • Install SOHO networks, including making and installing required cables and connections • Successfully able to demonstrate technical aptitude and problem solving skills by removing computer virus without reformatting entire hard drive My brand is considered “The Sponge”. I can lead but more important I can follow. I possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise associates. A team player, acknowledged as “Total Quality Customer Service Professional.” Synopsis of Achievements • Master Coach • Six weeks of management training • Call center management experience • Trained in customer service training and coaching • Educated in diverse personality management • Managing schedule and attendance compliance • Retention specialist • Became advanced in mediation with customer conversation • Increased my typing from 40 wpm to70 wpm, 10-key keystrokes, Multi-screen Windows 95- Office XP & Windows 10, Advanced Excel, Advanced Word, and all Office suite products. VMS and Ticketing System Internet Protocol OSI Model TCP-IP Wired And Wireless Networks Basic Network Infrastructure LAN and WAN Networking Services Network Security