Kapil Bhatia

Background

About Kapil Bhatia

Senior IT professional offering nearly 18 years of experience in driving vision and road mapping with a focus on application and production support, within SQL Server environments and skilled in project management methodologies. Heading a team of 28 professionals as a Production Support Manager at Coforge Ltd, ensuring provision of exceptional support services within a 24x7 operational framework while providing L1, L2 & L3 Support. Rich experience in Incident, Problem, Change, and Release Management, ensuring adherence to SLAs and ITIL best practices for enhanced service delivery. Skilled in monitoring mission-critical applications, conducting Root Cause Analysis, and implementing proactive measures to prevent recurring issues. Experienced in spearheading IT Operations in a 24x7 environment, streamlining workflow, and optimizing system uptime through proactive maintenance and escalation management. Expertise in SQL Server administration, including query optimization, database tuning, and troubleshooting for high-performance application environments. Impressive success in managing global clients; setting out delivery standards for various operational areas, implementing quality systems to facilitate a high-quality customer experience, while exceeding SLAs and business expectations Highly skilled in analysing ecosystems to identify risks pertaining to IT operations, business continuity readiness & process flaws; ensuring compliance to IT standards and designing secure solutions Track record of driving strategic initiatives in conjunction with C-level executives including re-engineering of business service processes, achieving all SLA targets and improving infrastructure availability at reduced cost An effective leader with capabilities in leading large teams and maintaining deliverables as per the defined guidelines along with elevating service standards for operational excellence