Kapil Jain

Background

About Kapil Jain

Senior Telecommunication Service Delivery professional with a Masters degree in Marketing and Finance with over 21 + Years of Experience. Skilled in: 1.New business Model rollouts 2.Change Management 3.New Project Rollout and implementation 4.Identify potential Business partners and their Onboarding 5.Credit Profiling 6.Customer Collection, Retention & Recovery 7.Operations Excellence 8.Customer Relationship Management 9.Process Management 10.Agency Management 11.Audits and regulatory compliance 12.Functional and Behavioral trainings 13. CSAT & NPS 14. Talent Management Having spent almost 12+ initial years of my career in field operations being actively involved in new channel roll out, Implementing new business model and Customer life cycle management followed by Service Excellence profile over last 6 years involving Process Excellence, Audits and Regulatory Compliances, Ensuring SOP implementation, Closure of all Non compliances, Risk analysis and formulation of mitigation plan, Timely review of Action taken reports,Coordination of external audits like ISO (Process & Warehouse) and E&Y, Billing & Metering and Quality of Service Audits by TRAI has helped me emerge as a Strong professional having insight into all aspects of Customer Service Delivery. I strongly believe that ones learning never stops and with every passing day we become more experienced to handle fresh challenges.