Kara Doherty

Background

About Kara Doherty

A conscientious and professional individual in customer service with a proven track record in the retail and planning sectors, combined with a customer focused approach to service delivery. With several years of experience in customer facing roles for leading UK organisations and businesses. I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquiries through to sales, transactions and complaint handling. I also have lots of planning experience, managing engineers’ diaries and ensuring all work orders are planned in and SLA’s are met. Key Skills: • Customer Service. • Excellent communication skills, both written and verbal • Telephone Call Handling. • Planning & Scheduling for Engineers. • Diary Management. • Experience with Maximo, Salesforce and Acuserve. • SLA’s (Service Level Agreements). • Proficiency in all areas of Microsoft Office, including Outlook, Excel, Word and PowerPoint. • Experience using Oracle. • Working in a team and also independently. • Time management. • Emphasising with customers and clients.