Karampal Sharma

Background

About Karampal Sharma

A performance-driven & result oriented ITIL V3 | IBM Agile Certified - B.Tech (IT) and MS in Finance professional offering almost 7 years of rich experience in delivering maximum business value through effective IT Service Management & Client Operations. Works in association with Sr. Engineers, Management persons, Technical & Business Directors, Vice Presidents & Sr. Vice Presidents to manage & control a cadence of incident lines in accordance with Major Incident Management and Major Change Management guidelines. Expert at handling Major Incidents including Service Restoration, Impact Prevention, Change Monitoring. Generates leadership level reports based out of bridge facilitation. Always a key Individual Contributor in achieving & driving the organizational values & goals. Enthusiastic team player in driving various company initiatives & corporate social responsibility programs. Specialized in leading & managing IT Service Delivery & Management teams. Has been instrumental in setting up Service Desk, Deskside Services, IMAC, Identity & Access Management teams. Supported ITSM teams managing Major Incident / Problem / Change, Availability & Service Level Mgmt. modules. I possess excellent leadership, motivational, negotiation and organizational skills with proven abilities to deliver critical IT business projects. Expertise: Bridge Facilitation | ITIL | IT Service Delivery | Cyber Security IM | ITSM Project Management | Availability Management | Vulnerability Management Resource Management | IT Transition Management | Situation Management ServiceNow | Splunk IT Service Intelligence | Dynatrace Software Intelligence Major Incident Management | Problem Management | Major Change Management IT Infrastructure Management | SD, AD, NOC and IAM Operations | System Admin.