Karan Bathija

Background

About Karan Bathija

Entrepreneurial revenue leader paving strategic pathways that drive commercial value. I have 20 years of international experience in disruptive SaaS start-ups and industry leading brands. My expertise is in Customer Success Account Management and Sales. I have extensive experience working with organizations of all sizes from around the world and I love setting them up for success by building high performing teams designing seamless systems and processes and focusing on continuous improvement which help them grow and become competitive in their industry. The next big growth wave is going to be subscription-based. In this new relationship based business model empathy willl be the biggest differentiator so Account Management and Customer Success are poised to have 10X the impact of one-time sales. I develop customized strategic frameworks that help companies grow and unlock the true potential of their Customer Success teams while also providing exceptional ongoing support. To me Customer Success is more than just retention - it’s about optimizing the entire customer journey from onboarding to advocacy and transforming customer relationships into long-term business growth that focuses on: 1) Increasing ARR and NRR 2) Building trust and delight through tailored account specific strategies 3) Enabling the team with continuous L&D and appropriate resources 4) Helping you expand your marketshare and mindspace in the industry If you're curious to learn more or discuss how I can help your business grow through all things Customer Success Account Management and Sales reach me at karanbathija.work@gmail.com or +91-9535158288.