Karan Sharma

Background

About Karan Sharma

Strategic and empathetic Project Manager with 6+ years of experience delivering enterprise SaaS, CRM, and ERP implementations in the Higher Education sector. Proven track record leading $1.6M+ portfolios across Canada and the U.S, guiding cross-functional teams to deliver complex, multi-product solutions on time and within budget. With a proven track record of relationship management, I excel in fostering trust with key stakeholders, identifying upsell opportunities, and proactively addressing client concerns to mitigate risks. I lead product adoption initiatives through data-driven decision-making, webinars, and feedback sessions, facilitating continuous improvement. I have successfully managed multiple client portfolios, increasing renewals and driving expansions through effective client engagement strategies. Skilled at stakeholder alignment, change management, and solution adoption—driving a 25% reduction in churn, 95% CSAT, and 60%+ increases in platform usage. Certified SAFe Scrum Master and CAPM. My diverse background in education consulting, cross-functional leadership, and change management makes me uniquely qualified to drive success for clients in the dynamic SaaS landscape. I’m passionate about helping clients navigate change, optimize workflows, and achieve business outcomes that propel their organizations forward.