Karen Arias

Background

About Karen Arias

Skills-15 years of solid experience in commercial roles, including Marketing, Customer Service, and Sales-Managed sales and customer service teams (advisors, supervisors, quality control, and training), both locally and across multiple locations-Skilled in closing sales based on customer profiles-Strong ability to analyze, plan, and execute strategies to meet objectives-Expert negotiator-Led the creation, growth, and profitability of several sales projects, focusing on intangible products-Experience in developing and launching new businesses and markets, as well as identifying and creating new customer segments-Risk analysis for credit acquisitions and knowledge of financial products-Proficient in CRM systems-Languages: English-Experienced in Call Center metrics (ASA, AHT, SVL, ATT, ATA)-Excel skills (productivity reports, conversion rates, contact rates). Achievements-Grew the division by 200%-Developed and implemented sales techniques and training programs tailored to different customer types-Created new software and process strategies to improve customer service-Increased database conversion rate by 40%-Opened new branches-Established new corporate partnerships-Speaker at "Personal Finance with Santander".