Karen Burch

Background

About Karen Burch

Affable, professional manager with broad experience in administration, operations, business development, customer relations, and staff development • Experienced in a variety of challenging business settings including mature and growth oriented business sectors, customer focused branches, and exciting, brand new, start-up operations • Excellent business acumen, exercises mature judgment and solid decision making in all situations • Maintains good relationships with customers and business owners throughout the community, communicates effectively with customers and professionals at all levels • Creates and maintains a “Service Excellence” environment through extensive training in exemplary customer service and implementation of “one to say yes, two to say no” policy • Fosters open communication between management staff and team members, praises accomplishments, and works to resolve issues and concerns; mentors and encourages pursuit of advancement opportunities within company • Excellent written and oral communication skills; skilled in use of Lotus Notes, MS Office, and internal IT systems