Karen C.

Background

About Karen C.

I enjoy helping companies solve tough problems through innovation research approaches. I have 19+ years of both product development and UX research experience. My background spans across both traditional and UX research methodologies (quantitative and qualitative) with deep expertise in many industries such as consumer products, technology, healthcare, pharmaceutical, e-commerce, financial services, non-profit and software. I have helped global industry-leading companies throughout the development cycle to accomplish their business goals such as: establishing benchmarks and tracking them over time, innovating new product/concept ideas, refining existing products, fine-tuning concepts/prototypes/products, streamlining overall end-to-end user experiences (on and off-line), identifying user personas, defining complex (international) user journeys and increasing overall customer satisfaction with redesigned products, websites and applications.